What is our accessibility goal?
We aim for the website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. WCAG is the international standard for accessible websites, published by the World Wide Web Consortium (W3C). Level AA covers the needs of most people with visual, hearing, motor and cognitive disabilities, as well as older users and people on small screens or slow connections.
This is a target we test against, not a certificate. Where we fall short, we say so below and fix it.
What accessibility features does the website have?
Built-in accessibility panel
Open the accessibility button on any page to adjust:
| Setting | What it changes |
|---|---|
| Text size | Enlarges all text without breaking the layout |
| Contrast | Switches to higher-contrast colours |
| Reduced motion | Turns off the flour-dust animation, tilt effects and heading reveals |
| Link highlight | Underlines and outlines every link so they are easy to spot |
Your choices are remembered on your device. The site also respects your operating system's reduce motion and dark mode settings automatically.
Keyboard and screen readers
- Every menu, filter, product card, form and the checkout can be used with a keyboard alone.
- A visible focus outline shows where you are, and a "Skip to content" link appears first on every page.
- The search palette opens with
/or ⌘K / Ctrl+K and closes with Esc; the menu and drawers also close with Esc. - Pages use proper headings, landmarks and labels so screen readers (such as NVDA, JAWS, VoiceOver and TalkBack) can navigate them.
- Product images have descriptive alternative text; purely decorative images are hidden from assistive technology.
- Cart updates, errors and order confirmations are announced to screen readers.
Clear content
- Prices, allergens, notice periods and pickup times are written as plain text, never only in images.
- Colour is never the only way information is shown — for example, "open now" also says "Open" in text.
- Touch targets are at least 24 by 24 pixels, and main buttons are larger.
- Forms explain errors next to the field and keep what you typed.
- The website works when zoomed to 400% and on screens as narrow as 320 pixels.
What are the known limitations?
We are honest about where we are still working:
| Area | Issue | What you can do |
|---|---|---|
| Product photos | Some photos show detail (such as a cake's decoration) that alt text can only summarise | Call the branch for a fuller description |
| Photo upload for cake prints | Cropping a photo requires pointer or touch | Upload without cropping; our cake team will centre it and confirm with you |
| Embedded maps | Third-party maps on branch pages are not fully keyboard accessible | Each branch page lists the full address and phone in text |
| Stock lifestyle photos | Credits are small text | Credits are also available to screen readers |
Can I order without using the website?
Yes. If any part of the website gets in your way, call a branch and we will take your order by phone and put it through the same system:
| Branch | Phone | Step-free notes |
|---|---|---|
| Gulberg | +92 42 3575 1100 | Ask staff to bring your order to the entrance |
| DHA Phase 5 | +92 42 3718 2200 | Ask staff to bring your order to the entrance |
| Johar Town | +92 42 3530 4400 | Drive-up collection — stay in your car |
Our staff are happy to read out ingredients and allergen information over the phone.
How do I report an accessibility problem?
We want to hear about every barrier.
- Tell us where — the page address or what you were trying to do.
- Tell us what happened — what went wrong and, if you can, which device, browser and assistive technology you use.
- Contact us by calling +92 42 3575 1100 (daily 9:00 AM to 9:00 PM PKT), using the contact form, or using the Show email button on the contact page.
We aim to acknowledge reports within two working days. If the problem stops you ordering, we will help you complete the order another way while we fix it.
How do we test?
We check pages against WCAG 2.2 AA using automated tools and manual testing with keyboard-only navigation, screen readers, browser zoom, reduced motion and high contrast, on desktop, tablet and mobile. We re-test when we add new pages or features.
Our branches
Branch access varies by building. If you need help getting your order from the counter, call ahead and we will meet you at the entrance or, at Johar Town, at your car.
Golden Crust is a demo store powered by SmartPOS Hub. Orders are not fulfilled, but this statement describes how the storefront is built and tested.