Frequently asked questions

Add items to your bag, choose pickup or delivery, pick a branch and time slot, then confirm your details and payment method. You will see an order confirmation with your order number. Remember this is a demo store, so orders are not fulfilled.

No, you can check out as a guest with your name and phone number. An account lets you see past orders, reorder and keep your wishlist across devices. You can create one at checkout.

Any minimum order or free-delivery threshold is set in our SmartPOS system and shown at checkout. Pickup orders have no extra fee. The bag shows any minimum before you pay.

Ready-made orders can be cancelled by calling the branch before they are packed. Custom cakes can be cancelled up to 24 hours before pickup or delivery. After decorating starts, the cake has been made for you and may not be refundable.

Yes, you see a confirmation page with your order number straight after checkout. Keep that number for pickup and tracking. You can also look up the order on the track order page.

Yes, sign in and open your past orders to add the same items to your bag again. Prices and stock are refreshed to today's figures. Custom cake details need to be re-entered.

Personalised cakes need at least 48 hours' notice, and wedding or tiered cakes need 7 days. The checkout will not offer slots earlier than that. For something urgent, choose a ready-made cake instead.

Yes, a name or short message on a whole cake is free. Chocolate drip, fresh fruit topping and photo print are paid add-ons. Their prices appear when you select them.

Use a bright, sharp photo with the faces near the centre, ideally the original file rather than a screenshot. Very dark or busy images lose detail when printed on icing. The team will tell you if a photo will not print well.

Yes, tiered cakes are made for weddings and large celebrations with at least 7 days' notice. Share your guest numbers and design idea through the custom cake form. The team will confirm the tiers, flavours and price.

Yes, custom cakes can be collected from Gulberg, DHA Phase 5 or Johar Town. They are finished at the Central Bakehouse and sent to your chosen branch for your slot. Large tiered cakes are usually delivered to the venue instead.

The earliest pickup slot is usually about 90 minutes after you place the order. That covers packing and, if needed, a run from the bakehouse. Personalised cakes follow the 48-hour notice.

No, delivery is inside Lahore city only. Enter your address at checkout to confirm coverage. Out-of-town guests can collect from a branch.

Anyone with the order number or confirmation can collect it. Add the collector's name in the order notes. If you chose pay at pickup, they will need to pay at the counter.

Yes, choose a delivery date and time window at checkout, based on the slots available for your area. Riders aim to arrive within the window. Busy days such as Eid and Valentine's Day fill up early.

Only trade and bulk-order customers can collect from the Central Bakehouse, by appointment. Retail orders are collected from the three branches. This keeps the production kitchen running safely.

No, we cannot guarantee any bakery product is nut-free. Almonds are used in the same kitchen as everything else. Items without nuts in the recipe may still contain traces.

Yes, packed bakery items carry an ingredients and allergen label. Third-party items such as milk, jam and cornflakes follow their own pack labels. The allergens page gathers our own products in one table.

Our sourdough loaf has no milk, egg or other animal products in its recipe, but it is made in a kitchen that handles milk and eggs. Most other bakes contain milk, egg or both. Check the allergen table item by item.

Our burger buns and the Breakfast Box contain sesame. Sesame is handled in the same kitchen, so other items may contain traces. The allergen table marks contains and may contain separately.

Yes, ask in the custom cake form or call the custom-cake line. The team will list the sponge, filling and decoration ingredients for your design. Add-ons like photo prints and drips have their own ingredients too.

You can pay cash on delivery, pay at pickup, or pay by bank transfer. Bank transfer details are shown at checkout. On this demo store no payment is actually taken.

For custom and wedding cakes, the team confirms the final price and any advance payment before baking starts. The balance is paid at pickup or delivery. Bank transfer advances are matched to your order number.

Online card payment is not offered on this site at the moment. Payment options are cash on delivery, pay at pickup or bank transfer. Branches can tell you which in-store payment methods they accept.

Refunds under our freshness promise go back the same way you paid, or as cash at the branch for counter payments. Report a problem within 24 hours, or the same day for fresh cream cakes, with a photo. Bank transfer refunds can take a few working days.

Not yet, gift cards are not sold online. For gifts, try a box of nan khatai, almond biscotti or cake rusk, or a cake delivered to their door. Ask at your branch about in-store options.

Yes, all prices shown include applicable tax. The checkout shows any delivery fee separately before you confirm. Your receipt lists the tax amount.